Delete your Go account

In the app (fastest)

1. Open GoCrew and sign in.
2. Go to your profile and choose Delete account.
3. Enter your password to confirm.

Deletion takes effect immediately and cannot be undone.

Can’t use the app?

Email support@justgolah.my from the address you signed up with, with the subject “Delete my account”. We will confirm it is you and delete the account, normally within 7 days.

What is deleted

• Your name and email are removed from your account, and you are signed out everywhere.
• You can no longer sign in, and the email address can be used to sign up again.
• Any application you made that was never approved (including the NRIC, phone and bank details on it) is erased.
• Your access to any organisation or event is removed.

What is kept, and why

• Event records of what was collected, and when crew checked in and out. These are kept so organisers can account for their event. They no longer identify you — your name shows as "Deleted user".
• If you were approved and worked an event, the organiser keeps your application details (which include NRIC and bank details) for its own payroll and legal obligations. Contact that organiser to ask about their retention.
• Backups may hold your data for a short period until they expire.

If you own an organisation

An account that owns an organisation can’t be deleted until ownership is transferred, so the organisation isn’t left without an owner. Email us and we will arrange the transfer.